Coronavirus Covid-19 Update 01/12/2021
As the Covid 19 Epidemic continues and now with the threat of the new Omicron variant the Gov have instigated new measures meaning that we now ask that you would wear face coverings when visiting our showroom. This is advice until the next Gov update and until more is known of the impacts and transmissibility of the new variant.
Although more rare we are still experiencing sporadic delays with order times on some shipments because of continued disruption at the supply side. This is due to port delays, port congestion and elongated shipping times. This is with some shipments indiscriminate and unpredictable.
This may mean a delay from ready to ship status to shipping status.
Our previous issues with delays at the UK side and the shortage of HGV drivers seems to have alleviatedhave alleviated and we don't anticipate any delays one good
Delux Deco are doing everything possible to minimise any delays.
Apologies for any inconvenience caused.
Coronavirus Covid-19 Update 16/08/2021
We are experiencing delays with order times on some shipments because of continued disruption at the supply side such due to port delays, port congestion and elongated shipping times. This is with some shipments indiscriminate and unpredictable.
This may mean a delay from ready to ship status to shipping status.
Upon arrival there also can be issues at the UK side due to a chronic shortage of HGV delivery drivers in the UK. This means is that if a ship is early or delayed even by one day we miss the driver slot and have to rebook which can take up to 3 weeks. Unfortunately this is unavoidable right now, however we are looking at how to minimise this. We are unable to accept any responsibility or blame for this situation as this is entirely beyond our control.
Delux Deco are doing everything possible to minimise any delays.
Apologies for any inconvenience caused.
Coronavirus Covid-19 Update 24/06/2021
We are happy most things are more getting back to normal although we are still seeing customers by appointment and we will update if this should change.
With regards to order times, these are indicated on each product and the vast majority of orders within listed delivery times. There are however sporadic occasional delays due to many factors related to and as a result of Covid 19. We are affected by country of origin Covid 19 measures implemented by Governments and there can be some minor additional delays to some orders which are beyond our control. This is something faced by all companies buying from manufacturers located in the Far East and Europe.
Coronavirus Covid-19 Update 29/03/2021
Store Appointments from 12th April 2021.
We are so happy to be able to see our customers and really show off the lovely items we have available. Hand gels & masks are available at our entrance as mask-wearing is mandatory in-store. We will still keep a sensible distance for everyone's safety and look forward to helping you with the ideal item for your home.
Our appointments booking system ( linked from the grey banner at the top of every page ) will automatically book store from 12th April 2021.
Virtual product demos ( video calls using Facetime, Whatsapp or others ) available any time 7 days 9:30 - 5:30 and 11-4pm Sat and Sun, by either booking the appointment prior to 12th April 2021 or emailing support@deluxdeco.co.uk. Store appointments are suitably spaced so that there would be ample enough social distance between all parties concerned.
Best Regards, all at Delux Deco Ltd.
Coronavirus Covid-19 Update 24/02/2021
Office Open for Virtual Appointments and Store Appointments from 12th April 2021.
Our appointments booking system ( linked from the grey banner at the top of every page ) will automatically book virtual appointments until 11th April 2021 and store appointments thereafter.
Virtual product demos ( video calls using Facetime, Whatsapp or others ) available any time 7 days 9:30 - 5:30 and 11-4pm Sat and Sun, by either booking the appointment or emailing support@deluxdeco.co.uk. Store appointments are suitably spaced so that there would be ample enough social distance between all parties concerned. Hand gels & masks at also available at our entrance as mask-wearing is mandatory in-store.
We very much look forward to welcoming our customers back to our store in due course.
Best Regards, all at Delux Deco Ltd.
Coronavirus Covid-19 Update 20/12/2020
Office Open for Virtual Appointments, Sales and Customer Service. Store opening reviewed prior to 4th Jan 2020.
Due to the latest Government announcement, we are unfortunately unable to have in-store appointments until we know more about the situation with non-essential retail.
Our Showroom is therefore closed however our office service is open and we are available by phone 08451283456, by chat and email ( support@deluxdeco.co.uk ) and we can offer virtual tours of products via WeChat video or Facetime or other video calling apps. This way you can still get a good view of potential products and we are happy to discuss and guide for any potential purchases. Open 10am - 5pm Mon-Frid.
Our order times at manufacturing at China side are generally unaffected however they are working at full capacity. Our ability to receive and deliver goods is also generally unaffected. The time stipulated on the products is accurate and as expected and we do not anticipate further problems with this timeline.
Best Regards, Colin and Graham from Delux Deco Ltd.
Coronavirus Covid-19 Update 02/12/2020
Showroom Open by Appointment.
Current orders not affected but pre Xmas orders with some delays.
This is due to the Christmas rush being much larger than normal with a huge increase in global demand and supply chain disruption caused by coronavirus and pre-Brexit stockpiling. The situation is unprecedented and in the twenty years we have been importing goods we have never had a container due in well in time for Christmas that has been delayed until after Christmas. The owner of Felixstowe Port, Hutchison Ports blames pre-Brexit stockpiling and the pandemic for the delays.
The longer-term effect is that this combined crisis has caused a threefold increase in shipping costs this month alone and this will, unfortunately, will result in price rises for us and other retailers. As mentioned on the BBC news: “Businesses say a global shipping crisis is causing freight costs to soar and UK consumers may soon see price rises for imported goods.
We expect reliability of orders to improve shortly after Xmas.
Coronavirus Covid-19 Update 02/11/2020
Office Open for Virtual Appointments, Sales and Customer Service.
Sorry, we are unable to do Store-Visits between 5th Nov - 1st Dec 2020. Open from 2nd December by Appt.
Dear Customers,
Due to the latest Government announcement, we are unfortunately unable to have in-store appointments until 2nd Dec or as per Government advice.
Our Showroom is therefore closed however our office service is open and we are available by phone 08451283456, by chat and email ( support@deluxdeco.co.uk ) and we can offer virtual tours of products via WeChat video or Facetime or other video calling apps. This way you can still get a good view of potential products and we are happy to discuss and guide for any potential purchases. Open 10am - 5pm Mon-Frid.
Our order times at manufacturing at China side are generally unaffected however they are working at full capacity. Our ability to receive and deliver goods is also generally unaffected. The time stipulated on many products of 9-15 weeks is expected as normal and we do not anticipate further problems with this timeline in the current climate.
Best Regards, Colin and Graham from Delux Deco Ltd.
Coronavirus Covid-19 Update 30/07/2020
SHOWROOM Open by Appointment 7 Days. Book an appointment here: https://old.deluxdeco.co.uk/appointment
Just let us know the date and time you request. Only available times show and they are one-hour slots. Don't worry if it takes more than an hour as we have factored this in and 2 sets of customers at a time is no problem. We ask that until we fully come out of lockdown and things improve that we also follow some basic guidelines for the protection of all.
-Max number of persons is 4 Adults or 2 Adults and 2 Children.
-Please wear face masks (we can supply) Gloves are optional but we also can supply.
-Maintain a social distance of 2m
-If you do have young children please manage them as best you can ( we understand that's not easy at times ) please. Sorry about that.
We have hand gels in store for your convenience.
We are also available by phone 08451283456, by chat and email ( support@deluxdeco.co.uk ) and we can offer virtual tours of products via WeChat video or Facetime or other video calling apps. This way you can still get a good view of potential products and we are happy to discuss and guide for any potential purchases.
Our order times at manufacturing side are unaffected as they are working now at almost full capacity. The time stipulated on many products of 9-15 weeks is expected as normal and we do not anticipate further problems with this timeline in the current climate.
Ports and our delivery partner are still functioning and we have no reason to expect this to change.
We as I’m sure you do very much look forward to the time of normal life or as near normal as possible and we wish you all the best.
Coronavirus Covid-19 UPDATE to 24/03/2020 to 25/05/2020
We would just like to reassure our customers that we are doing everything we can to take care of our people and customers during this difficult time.
We are a growing and extremely healthy business and we are open although conducting ourselves in a manner so as to comply with Government guidelines and reflect the current risk environment, for the protection of all.
Our Showroom is closed however our office service is open and we are available by phone 08451283456, by chat and email ( support@deluxdeco.co.uk ) and we can offer virtual tours of products via WeChat video or Facetime or other video calling apps. This way you can still get a good view of potential products and we are happy to dicuss and guide for any potential purchases. Open 10am - 5pm Mon-Frid.
Our order times at manufacturing side in China are unaffected as they are working now at almost full capacity. The time stipulated on many products of 9-15 weeks is expected as normal and we do not anticipate further problems with this timeline in the current climate.
Ports and our delivery partner are still functioning and we have no reason to expect this to change.
This is an extremely worrying situation however we will get through this together and emerge stronger than ever! This thing will be beaten...
Best Regards, Colin and Graham from Delux Deco Ltd.
